Crisis Case Management
Most crises don't arrive cleanly. By the time someone calls, there are usually several urgent problems running simultaneously: clinical, relational, logistical, sometimes legal. The work is making sense of that quickly, and then managing it so the people closest to the situation don't have to.
How it works
From first contact to long-term stability
Assessment
Before anything else, the full picture gets mapped. Health, relationships, professional exposure, immediate risk. No intervention happens until there's a clear view of what's actually happening and what's at stake.
Building the team
I hand-pick and vet the right professionals for the specific situation: psychiatrists, therapists, sober companions, medical support. I make sure they're working as a coherent unit rather than in parallel silos. Who's right varies considerably. There's no standing roster.
Coordination
I manage the day-to-day: communication between professionals, logistics, adjustments as things shift. The client's job is to focus on their own work. Everything else runs through me.
The longer term
Once things have stabilised, the work moves to sustaining that. Regular contact, honest assessment of what's holding and what isn't, and relapse prevention built around the client's actual life rather than a clinical template.
A few things worth saying clearly
I don't take referral fees or kickbacks from anyone I recommend. My only interest is the client's outcome.
I don't adjust my fees based on how desperate the situation is.
All work sits within the EMCC Global Code of Ethics. Privacy is absolute and non-negotiable.
The approach is evidence-based and pragmatic, shaped by what the client's life actually looks like rather than what's easiest to deliver.