Concern or Crisis? 

I originally developed the Urgent Response Guide as a tool for managers and agents navigating the high-stakes crises in the professional and private sectors.

 

It was designed to provide instant strategic clarity when the emotional temperature is high and the margin for error is zero.

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I have now adapted this framework for use on this website. This streamlined version provides you with a professional-grade assessment system at your fingertips—allowing you to categorize emerging concerns, stabilize volatile scenarios, and ensure a dignity-restoring response every time.

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Please feel free to carry out the assessment for yourself or someone you are concerned about, and contact me if you'd like to discuss the results in a free of charge 30 minute session.